Due to the nature of the personalization of this product, returns and refunds are not available. FortunateFishPrints will send customer a "proof" prior to printing and completing this order. It is the customers responsibility to confirm spelling and design. 

Once item has been completed and shipped, it is the customers responsibility to follow up with carrier for issues with shipment. FortunateFishPrints is not responsible for shipping delays due to carrier problems. Please be aware that holidays and weekends will result in longer shipping turnaround on behalf of the carrier. 

In the unfortunate circumstance that a package is lost or delayed, our team will attempt to work with the customer to locate the order. Please note that due to our shipping carriers’ follow-up policies, this process may take up to 5 business days to resolve – but we will do our best to get you the answers you need as quickly as we can.